Sales Engineer / Account Manager

Our client are a premier provider of Energy Management, Building Automation, Access Control, Lighting Control, and CCTV solutions. They operate across Australia with offices in VIC, NSW, QLD, ACT, SA, and WA . They are dedicated to delivering high-value outcomes for our clients' portfolios.

Seeking a strategic and customer-focused Account Manager to nurture and maintain vital relationships with our clients. In this pivotal role, you will act as the primary point of contact, advocating for the client within the organization while identifying opportunities to maximize the value of every customer relationship.

You will work in close collaboration with the Service Teams to ensure high customer satisfaction and efficient delivery of works.

• Relationship Management: Build rapport and trust with clients by understanding their unique needs, goals, and challenges.
  

• Strategic Growth: Develop comprehensive account plans to achieve client objectives and identify opportunities for upselling or cross-selling products and services.
  

• Consultation: Conduct needs assessments to provide strategic advice and solutions that address client pain points.
  

• Coordination: Act as a liaison between the customer and internal teams (Sales, Marketing, Product Development, and Support) to ensure smooth communication.
  

• Contract Management: Negotiate contract terms and renewals to ensure mutually beneficial outcomes.
  

• Problem Resolution: Serve as the escalation point for issues, working cross-functionally to resolve them quickly and effectively.
  

To succeed in this role, you must possess a blend of strategic thinking, emotional intelligence, and drive. We are looking for:

• Exceptional Communicators: You can listen actively and convey information concisely.
  

• Problem Solvers: You can analyze root causes and develop effective solutions for complex business problems.
  

• Negotiators: You are adept at negotiating win-win solutions regarding pricing and contracts.
  

• Resilient Professionals: You maintain a positive attitude and persist in the face of setbacks or rejection.
  

• Strategic Thinkers: You align your actions with the broader goals of both the client and our organization.
  

• Team Players: You value collaboration and can work closely with Service Engineers to drive value.
  

This role relies heavily on teamwork. You will collaborate with Service Engineers to discuss potential works, share strategy, and highlight upgrade opportunities such as technology refreshes or end-of-life controller upgrades.

Success is measured by:

• Leading Indicators: Maintenance renewals, timely quote submissions, and a growing sales pipeline .
  

• Lagging Indicators: Sales revenue and margin targets.
  

If you are ready to drive growth and build lasting client relationships in the building automation sector, we want to hear from you.