Operations Manager - Ballarat

At Concentrix, we partner with some of the world’s most recognised brands to deliver exceptional customer experiences. We’re looking for an Operations Manager who is passionate about leading people, improving performance and delivering strong operational outcomes in a fast-paced environment.

As an Operations Manager, you will lead and coordinate multiple teams to ensure outstanding service delivery for our clients. This role combines people leadership, operational oversight, stakeholder collaboration and requires a resilient and adaptable leader who can navigate challenges, drive continuous improvement and maintain strong team engagement in a dynamic environment.

You will have the opportunity to shape team performance, influence operational strategy and deliver meaningful outcomes for both employees and clients.

What You’ll Be Doing

• Inspire, lead, coach and develop team leaders and specialists to achieve strong individual and team performance
• Create a positive, high-performing team culture focused on engagement and professional growth
• Oversee daily operations to ensure service delivery targets and client expectations are met
• Analyse performance metrics and implement improvements to optimise results
• Build strong relationships with internal stakeholders and client partners
• Provide regular updates on team and account performance
• Manage attendance, performance and behavioural processes when required
• Ensure compliance with company policies, processes and security requirements
• Maintain accurate documentation and manage workforce updates through HR systems such as Workday
• Support employee wellbeing and maintain a safe working environment

What You Bring

We’re looking for a leader who combines operational expertise with strong emotional intelligence.

• Proven experience leading and motivating high-performing teams
• Strong operational management and problem-solving skills
• The ability to analyse performance data and implement improvements
• Excellent stakeholder management and communication skills
• Confidence managing complex people matters professionally and objectively
• Strong organisational skills and the ability to balance competing priorities
• Advanced computer and systems navigation skills across multiple platforms

Experience in contact centre, customer experience or large-scale service operations environments will be highly regarded.

Why Join Concentrix?

At Concentrix, our people are at the centre of everything we do. We call our employees Game-Changers because they help transform the way businesses connect with their customers.

Our culture is built around:

• Championing our people
• Acting with integrity
• Collaborating constructively
• Pursuing excellence
• Winning together with our clients

If you’re a motivated leader who enjoys building strong teams, improving operations and delivering meaningful results, we’d love to hear from you.

Apply now and help us change the game in customer experience.