Operations - Project Specialist

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Minor Hotels is seeking a motivated and detail-oriented professional to join our Operations team in a 12-month Project Support role. This is an exciting opportunity to contribute to key system integrations and operational excellence across our hotel portfolio.

What You Will Do

As part of the Operations team, you will:

• Assist with Opera Cloud - OpenTrust integrations, including requirements capture, data mapping, system build, and post-cutover support.
• Support other application integrations, such as Payment Gateways and Hotel Support Systems, ensuring data accuracy and operational readiness.
• Create and maintain reference guides and knowledgebase articles, leveraging Opera Cloud learning resources and adhering to internal and compliance standards.
• Provide ongoing support for Opera Cloud & OpenTrust, including incident triage, configuration queries, and environment tasks.
• Coordinate fixes and improvements with vendors and internal developers.
• Apply Minor Hotels security and acceptable use policies, safeguarding customer data in line with ISMS and PCI practices.
• Act as a liaison between hotel teams, Finance/Operations, Commercial, and IT, ensuring timely resolution and clear communication.

Essential:

• Hands-on experience with Opera Cloud PMS in hotel operations or systems support.
• Hands-on experience with Trust accounting applications (OpenTrust / Valsoft CMS) and PMS Trust integration workflows.
• Strong attention to detail and ability to understand technical systems.
• Ability to work independently and collaboratively with a focus on efficiency and results.

Additional (Desirable):

• Excellent communication and relationship-building skills across all organisational levels.
• Demonstrated drive, commitment, and ability to set high performance standards.
• Strong planning and organisational skills, capable of managing multiple tasks under pressure.
• High emotional intelligence and professionalism.
• Ability to handle sensitive and confidential information appropriately.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.