Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

Job Summary
Under general direction, manages team members within OCERS IT Operations
department. This position is responsible for overseeing and managing OCERS IT
systems and IT operational activities. The IT Operations Manager will oversee the
strategic planning, procurement, implementation, security, protocols, and management
of Information Technology solutions in use by OCERS and the IT operational activities

Distinguishing Characteristics
The IT Operations Manager is an upper management position that will report directly to
the Director of Information Technology. The position requires a strategic and forward-
thinking leader to support the Director with cloud-based solutions, advanced Data
Analytics, Business Intelligence, and the rollout of Process Automation (RPA) to
enhance automation and minimize manual tasks.
Performance Attributes
Include but are not limited to the following:
Oversee daily operations of the IT Operations department to ensure functionality,
availability, and security of systems, data, backups, and communications.
Troubleshoot and remediate issues that arise.
Partner with Information Security team to implement and operationalize security
controls.
Develop and manage annual IT budgets and procure equipment/services in
accordance with Procurement Policy.
Manage IT vendors, contracts, and service level agreements (SLAs) and perform
vendor risk assessments.
Identify and manage operational risks.



Manage IT projects, coordinating internal/external resources, timetables, and
budgets.
Develop department policies, procedures, and documentation; provide internal
training.
Certify business continuity and disaster recovery efforts.
Participate in and coordinate responses to internal and external audits.
Manage department team members, including performance assessments and
staffing plans.
Align IT infrastructure with business requirements and evaluate emerging
technologies.
Technical Experience
Platforms: Microsoft 365 Platform, including Azure, Exchange, SharePoint,
OneDrive, and Office.
Systems: Windows Operating Systems, SQL Server, and Active Directory.
Virtualization: VmWare, Azure, and AWS Server Virtualization.
Infrastructure: Infrastructure planning, development, and operations; network
and server operating systems.
Tools/Basics: PowerShell scripting, Enterprise Backup/Replication, Data/Cyber
Security basics, and RPA/Machine Learning/AI basics.
Methodology: Strong understanding of project management principles and
Helpdesk/Customer Relations Support systems.
Minimum Qualifications
Education and Experience
Bachelor’s degree from an accredited college/university in Information
Technology, Computer Science, or a related field; OR
Six years of relevant professional industry or military experience AND;
Previous IT Infrastructure, IT Management, or IT Business Operations
experience.
Special Requirements
A valid California C driver’s license.
Successful completion of a background investigation.
Highly Desirable Certifications
PMP, ITIL, CSSLP, Microsoft SharePoint, or Microsoft 365 Certified.
Knowledge, Skills, and Abilities



Knowledge of: Retirement/Pension business practices; leadership and public
administration; Cisco network administration; and IT security best practices.
 Skills/Ability to: Plan and manage infrastructure development; create RFIs and
RFPs; and establish effective working relationships with consultants, vendors,
and board members.
Physical and Environmental Conditions
 Physical: Ability to read fine print, communicate clearly in English, and sit for
prolonged periods.
 Strength: Sufficient to lift up to 20 pounds.
 Environment: Primary workplace is an office environment; out-of-area travel and
occasional early morning/evening/holiday/weekend work may be required.

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected]