Role: Academic Operations ManagerCompany: Alpha Technical Training (ATT)📍 Bankstown, NSW (Head Office)💻 Remote – Full Time🏫 Industry: Vocational Education & Training (RTO) About Alpha Technical Training:Alpha Technical Training (ATT) is a rapidly growing Australian Registered Training Organisation (RTO) transforming how tradespeople gain qualifications and licenses. We deliver blended learning programs combining online study, structured practical workshops, and academic support, enabling tradespeople across Australia to upskill without the limitations of traditional classroom-based training. Our vision is to build the most efficient and flexible training delivery system in Australia — allowing students to start anytime, progress through structured milestones, and complete qualifications faster while maintaining strong compliance and learning outcomes. As we expand our programs and student numbers, we are building a modern academic delivery system supported by technology, structured milestone progression, and scalable operational processes. We are now seeking an Academic Operations Manager who enjoys building systems, solving operational challenges, and leading academic delivery teams in a growing RTO environment. The Role: This is a senior operational leadership role responsible for owning and managing the day-to-day academic delivery and training operations of the organisation. You will act as the central point of accountability for academic operations, ensuring that training delivery, assessments, trainer performance, student progression, and academic compliance run smoothly and consistently. You will work closely with trainers, student support teams, compliance staff, and senior leadership to maintain high standards of training delivery while continuously improving operational systems as the organisation grows. This role is ideal for someone who enjoys building operational structure, improving systems, and managing complex training environments. Our Delivery Model: ATT operates a milestone-based delivery structure designed to support flexible learning pathways. Students progress through: I. Milestone-Based Theory ProgressionCourses are structured into milestones that group theory units into logical learning stages. II. Practical Workshop Blocks Students attend scheduled practical workshops once milestone theory is completed. III. Structured Academic SupportWeekly tutorial sessions support students who need help progressing through theory. This system enables:rolling student intakesfaster completion pathwaysscalable training delivery The Academic Operations Manager will play a key role in refining and scaling this delivery model. Key Responsibilities:I. Academic Delivery & Operational ManagementOwn and oversee the day-to-day academic delivery of all qualificationsEnsure workshops, assessments, and training schedules run smoothlyMonitor student progress, milestone completion, and assessment turnaroundIdentify delivery bottlenecks and implement solutionsAct as the escalation point for academic delivery issues II. Trainer & Assessor LeadershipProvide operational leadership to trainers and assessorsAllocate trainer workloads and manage delivery capacityMonitor trainer performance, delivery quality, and consistencyEnsure trainers maintain required qualifications, industry currency, and professional developmentSupport trainers with assessment decisions and delivery challenges III. Assessment Quality & ValidationEnsure assessments meet principles of assessment and rules of evidenceOversee assessment quality, marking consistency, and turnaround timesLead trainer validation sessions and continuous improvement activitiesEnsure training and assessment strategies (TAS) are implemented effectively IV. Compliance & Academic GovernanceEnsure training delivery complies with RTO Standards 2015 and the NVR ActWork closely with compliance personnel to maintain audit readinessIdentify compliance risks and implement corrective actionsSupport internal audits, self-assurance activities, and regulatory responses V. Systems & Operational ImprovementContribute to the development of delivery tracking systems and dashboardsWork with management to improve workflow systems and operational toolsSupport improvements in LMS, CRM, and operational processesDrive continuous improvement initiatives across academic operations What Makes This Role Unique?This role offers the opportunity to help build a modern and scalable training delivery system rather than simply managing existing processes. You will help develop systems that support:increasing student numbersmultiple training pathwaysstructured milestone progressionefficient workshop schedulingtechnology-supported delivery tracking If you enjoy solving operational challenges and improving systems, this role offers significant impact. Essential Requirements:Experience in an Academic Manager, Academic Operations Manager, or senior academic leadership role within an RTOProven experience managing trainers and assessorsStrong knowledge of RTO Standards 2015, training packages, and assessment rulesExperience leading validation and quality assurance activitiesStrong operational mindset with high attention to detailAbility to manage complex delivery environments and multiple stakeholders Preferred (But Not Essential):Experience improving training delivery systems or workflowsExperience working with operational tools such as LMS, CRM, or workflow systemsExperience scaling delivery in growing RTO environments Personal Attributes We Value:We are looking for someone who is:✔ Operationally minded and systems-focused✔ Organised and detail-oriented✔ Comfortable leading trainers and academic staff✔ Able to solve problems proactively✔ Interested in improving systems and processes Why Join Alpha Technical Training?This is an opportunity to help shape how modern trade training can operate. You will have the chance to:Lead academic delivery in a growing organisationBuild scalable operational systemsWork closely with leadership to improve training deliveryContribute to a mission focused on improving vocational education