Media and Communications Support Officer

ABOUT MUSEUMS VICTORIA:

At Museums Victoria (MV), every day is a new chapter in a book of discovery. With more than 3 million admissions across our sites every year, Museums Victoria is the most visited museum organisation in Australia and New Zealand.

We're not just about exhibits; we're about experiences that inspire, challenge, and amaze. From the awe-inspiring Melbourne Museum, culturally significant Immigration Museum, mind-blowing Scienceworks, and the historic Royal Exhibition Building, we're a team that turns curiosity into reality.

ABOUT THE POSITION:

This role offers an exciting opportunity to contribute to Museums Victoria's mission by supporting the Media and Communications team in delivering high-impact public relations and communications strategies. Working under the guidance of a Senior Media and Communications Officer, the position focuses on promoting Museums Victoria's exhibitions, programs, events, and the groundbreaking work of the Museums Victoria Research Institute. The successful candidate will play a key role in shaping and enhancing the public image and reputation of the organization, driving visitation, and increasing public engagement through strategic campaigns and activations across a diverse media landscape.

Some of the key duties include:

• Assist the Marketing and Communications department with the implementation of campaign strategies.
• Provide administration assistance and support to the media and communications team in the areas of invoicing, budget tracking, media monitoring and reporting.
• Proactively manage and triage the media inbox and manage incoming media enquiries with the support of Senior Media and Communications Officers.
• Develop communications materials and assets for distribution, including drafting media releases, eDMs, pitch plans and related materials.
• Supervise media and production agencies visiting Museum Victoria venues and ensure they comply with filming and photographic guidelines.
• Contribute to MV's social media presence by working with the digital team and sharing engaging, relevant content that the Media team is working on.
• Assist cross-functional teams in the development and delivery of assets across media, marketing and social media to promote small-scale public programs and exhibitions.
• Proactively monitor media coverage and manage KPI reporting to ensure all activity is captured.
• Create and contribute to media reports and perform basic data analysis to contextualise and assess outcomes of activities, including weekly media reports, board reports and post campaign reports.
• Assist with internal communications channels including Town Hall meetings, Viva Engage, Musenet and more.
• Liaise with influencers / influencer agencies to coordinate visits at each museum site and track results.
• Assist with the coordination of events including guest list / RSVP management and invitation distribution.
• Contribute to a positive team culture and support key divisional activities.
• Comply with Museum Victoria's policies and procedures and with relevant legislation and regulations.

The successful applicant will have:

• Proven administration skills and ability to manage multiple priorities.
• Demonstrated ability to work as part of a team and establish good relations with others; including internal and external stakeholders.
• Strong communication skills, both written and verbal.
• Demonstrated thorough understanding and keen interest of the media landscape, including online, TV, radio, print, online and social.
• Strong interest and understanding of current social media platforms and the various formats of posts.
• Creative thinking as well as creative content production skills in video or photo production and written communications.
• Knowledge and understanding of current trends in cultural, arts, media, leisure, tourism and related industries.
• Analytical and data interpretation skills.
• Relevant tertiary qualifications in journalism, communications, public relations, marketing or possess equivalent experience in one or more of these fields will be highly regarded.

OTHER INFORMATION

This is a VPS2.1, full-time, fixed-term position until 26 February, 2027. The salary offered is $60,295 + 12% Superannuation.

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select "All Jobs" and click on the link for this job's listing.

To apply, please click "Apply for this Job" at the bottom of the job listing page.

For more information about this position, please contact Nicole Soldatos at [email protected].

Please submit the three following three documents with your application:

• Your Cover Letter
• Your Resume
• A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document)

Please note: Applications that do not address the Key Selection Criteria will not be considered.

APPLICATIONS CLOSE: Thursday 26 March 2026 (11:59pm)