Practice Manager

Practice Manager – Daintree Psychiatry

If you are the type of operational leader who enjoys bringing organisation and stability to a busy healthcare environment, this role may suit you well.

Daintree Psychiatry is seeking an experienced Practice Manager to lead the administrative operations of our Stafford clinic in Brisbane while also supporting our nursing team in Townsville. The focus of the role is to ensure the practice runs efficiently, clinicians are well supported, and patients experience a professional and well-coordinated service.

This is a hands-on leadership role where you will bring structure, improve workflows, and support the ongoing growth of the practice.

About Daintree Psychiatry

Daintree Psychiatry provides specialist next step psychiatric services. Our team is focused on delivering high-quality mental health services while building systems and processes that support both clinicians and patients.

As the practice continues to expand, we are investing in strong operational leadership to ensure sustainable growth and consistent service delivery across locations.

The role

Reporting to the Head of Operations, the Practice Manager will oversee the day-to-day administrative operations of the Stafford clinic and coordinate closely with the nursing team in Townsville.

You will ensure systems, people and processes work effectively so the practice operates smoothly. The role also involves identifying opportunities to improve efficiency, strengthen workflows, and support the continued growth of the practice.

This is a practical leadership role requiring someone who is comfortable working both in the operational detail and in driving improvements across the practice.

Key responsibilities

Overseeing daily administrative operations at the Stafford clinic

Leading and supporting the administration team, setting expectations and maintaining high service standards

Coordinating clinic operations with psychiatrists and the Townsville nursing team

Managing rosters, appointment scheduling and clinic workflow

Monitoring operational performance, service standards and key practice metrics

Identifying and implementing process improvements that streamline administration and improve efficiency

Supporting compliance, quality improvement and risk management requirements

Managing patient enquiries and complaints professionally and ensuring issues are resolved appropriately

Building strong working relationships with clinicians, patients, referrers and external stakeholders

Driving recruitment activity to support the continued growth of the practice, including assisting with onboarding new staff and clinicians

What success looks like short term.

The administration team feels organised, supported and clear on priorities

Clinic scheduling and workflows operate smoothly with minimal disruption

Communication between the Stafford clinic and Townsville nursing team is consistent and effective

Several practical improvements to processes or workflows have been implemented

Key operational processes are documented and easier to train and replicate

SOPs are developed and implemented

Recruitment initiatives are underway to support the next stage of practice growth

What you’ll bring

Minimum three - four years’ experience in practice management or healthcare administration leadership

Experience managing healthcare administration teams, ideally in a specialist or private practice environment

Strong organisational and operational management capability

Confidence working alongside clinicians and multidisciplinary healthcare teams

Excellent communication skills and professional judgement

Strong documentation, reporting and process management capability

A continuous improvement mindset and the ability to identify and resolve operational friction points

Experience supporting recruitment or workforce growth in healthcare would be highly regarded

Why join Daintree Psychiatry

Opportunity to help shape the growth of a specialist psychiatric practice

A leadership role where you can improve systems, processes and patient experience

A collaborative, professional team culture

The chance to make a meaningful operational impact as the practice expands