OFFICE/PRACTICE MANAGER

The New Clini

At The New Clinic, we're redefining the future of Integrated Healthcare by combining holistic therapies with evidence-based alternative medicine to create truly personalised treatment pathways.

As a forward-thinking clinic, we are proud to be among the first to integrate advanced AI technology into our healthcare model—enhancing both patient care and operational efficiency. Backed by a passionate and collaborative team of professionals, our mission is simple: to transform healthcare while improving the wellbeing of our local community.

We are seeking a professional, highly organised, and personable Office / Practice Manager to join our growing medical clinic on the beautiful Central Coast, NSW.

This is a fantastic opportunity for a motivated leader who is passionate about delivering exceptional, five-star patient experiences while supporting and guiding our dedicated Patient Services and Clinical teams.

You will play a key role in ensuring the smooth daily operation of the clinic, maintaining high standards of care, and helping drive operational excellence as we continue to grow.

• Oversee and manage the day-to-day operations of the clinic.

• Support the implementation of our AI co-pilot system to streamline workflows and improve efficiency.

• Provide a warm and professional first point of contact for patients in person, over the phone, and via Live Chat.

• Lead and support a team of clinicians and patient services staff.

• Manage appointments, patient enquiries, payments, and daily banking.

• Ensure practitioner clinics run smoothly and efficiently.

• Provide administrative support across both clinical and administrative teams.

• Prepare weekly KPI reports and assist with debtor management.

• Maintain and update clinic policies, procedures, and operational systems.

To succeed in this role, you will bring a combination of strong leadership, organisation, and genuine care for patients.

We are looking for someone who has:

• Previous clinical leadership experience within the healthcare industry (essential)

• A minimum of 2-3 years of clinical leadership experience in medical clinics or specialist practices

• Experience with MediRecords Practice Management Software (highly regarded)

• Exceptional communication and interpersonal skills

• Strong organisational skills and attention to detail

• A proven ability to meet KPIs and manage competing priorities

• Confidence using practice management systems and Microsoft Office

• A compassionate, patient-focused mindset

• A positive, adaptable attitude and ability to thrive in a collaborative team environment

• Be part of an innovative clinic shaping the future of healthcare

• Work alongside a passionate and supportive team

• Contribute to a patient-centred, holistic healthcare model

• Opportunity to help implement cutting-edge AI systems in healthcare

If you're excited about joining a progressive, patient-focused clinic that is transforming the way healthcare is delivered, we'd love to hear from you.

Please submit your cover letter and resume for consideration.

Please note: only shortlisted applicants will be contacted.