Claims Adviser

Help us deliver a better tomorrow 

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.   

About the Opportunity 

Join a collaborative and purpose driven Recovery & Health team dedicated to supporting team members through complex workplace injury claims and their return to work journey. As a Health Support Partner, you’ll play a critical role in delivering thoughtful, well informed claims management decisions while providing personalised support to injured team members as they recover and return to sustainable work

• An opportunity to own your own portfolio
• We work flexibly with three office/site days and two work from home days per week 
• Valid driver's licence required with access to own car

What You’ll Deliver With Us 

You'll take ownership of an important portfolio of complex claims. You’ll be the central point of contact for injured team members, delivering tailored support through regular face to face meetings and milestone reviews. Success means achieving sustainable return to work outcomes, reducing organisational risk, and maintaining exceptional customer service standards. You’ll work closely with stakeholders across HR, Workplace Relations and the broader My Recovery and Health teams to deliver people first solutions. 

You’ll Also 

• Manage a portfolio of high volume complex, high risk claims with full decision making responsibility 
• Conduct regular face to face meetings with injured team members to personalise support and monitor recovery progress
• Facilitate case conferences and milestone reviews to develop effective return-to-work strategies.
• Collaborate with Operations, Rehabilitation, and external stakeholders to drive effective recovery outcomes. 

About you   

You’re a compassionate problem solver with a sharp eye for detail and a genuine drive to support others through complex challenges. You thrive in fast paced environments, balancing empathy with commercial acumen, and you’re not afraid to lead conversations that drive real change.  

You’ll Also Need 

• Proven experience managing complex workers compensation claims, ideally within a large organisational structure  
• Demonstrated ability to engage and influence a wide range of stakeholders, including unions, HR, medical professionals and operational leaders 
• Experience applying industry best practice models and leading innovative projects that improve injury management outcomes 

How we’ll deliver for you 

• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day 
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together 
• Flexible working, across head office and facilities across the network 

We’re delivering together  

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.  

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.  

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on ***************@auspost.com.au