Customer/Technical Support Specialist

Microkeeper is a fast-growing SaaS (software as a service) company based in Geelong, offering cloud-based solutions for rosters, timesheets, and payroll.

We're looking for a tech-confident and people-focused Customer/Technical Support Specialist to join our team.

In this role, you'll provide exceptional support to our clients, guiding them through onboarding, helping them troubleshoot, and ensuring they get the most from the Microkeeper platform. You'll be the go-to contact for both new and existing users, building strong relationships while solving real problems.

• Provide friendly, professional support to clients via phone and email

• Guide new clients through onboarding and system setup

• Troubleshoot software-related queries and offer effective solutions

• Create and update support materials such as how-to guides and FAQs

• Collect feedback to help improve our platform and services

• Contribute to ongoing improvements in our support processes

• Excellent communication skills with a calm, professional manner

• A genuine interest in tech and helping others

• IT help desk experience required

• Ability to work independently and manage time effectively

• Reliable transport to our Geelong office

• This position is fully office-based

• Bonus if you've had experience in admin (e.g., payroll or rostering), but not essential

• Full training provided — no prior Microkeeper experience required

• Australian citizens only

• Be part of a passionate, close-knit, and supportive team

• Learn and grow with a company that values innovation

• Enjoy a positive, balanced work environment

• We love what we do and we care about our clients

• Share a coffee (and a laugh) while making a real difference

Ready to Apply?
If you're excited to join us, send in your application today.

While meeting the key requirements is important, we also welcome applicants who demonstrate strong passion, potential, and a willingness to learn.