IT Admin and Support Officer

• Join a supportive and collaborative team
• Convenient Melbourne CBD Location
• Close to Public Transport

• Commencing  salary $45,300 per annum per plus 12% superannuation (FTE $75,528 per annum) 
• Part-time 23 hours ongoing opportunity 

ABOUT THE ROLE: 

An exciting opportunity exists for an enthusiastic and experienced IT Admin and Support Officer to join the IT Services team.  The position proactively provides technical IT support service to stakeholders and the Institute. 

Key duties and responsibilities include: 

Providing administrative functions to the IT department including collecting parcels and mail for IT and organise postage for letters and parcels, collating invoices for approval, keeping the IT contracts register up to date and to create folders for Capex projects and purchase orders. 
Be a central point of contact for IT incidents and requests. 
Proactively monitor, track and report on service calls. 
Providing technical IT support service to stakeholders to ensure reliable, efficient and excellent customer service. 
Please view the position description for detailed duties and responsibilities required for the role.  

 HOW TO APPLY: 

To be part of Australia’s largest specialist centre for foods, tourism, hospitality and events education and training, click on the "Apply for this job" link to commence your application. 

Please include in your application:  

• A current resume; 
• A separate document addressing each of the below Key Selection Criteria. 

KEY SELECTION CRITERIA: 

• A Relevant Degree with relevant work experience (ideally in Information Technology); or a suitable combination of lesser qualifications and significant relevant experience. 
• Substantial experience in a similar environment with an emphasis on provision of IT Services Support and help desk services. 
• Demonstrated knowledge of the Microsoft Windows and Office suites and other productivity software along with a working knowledge of PC hardware including peripheral devices (e.g. printers, mobile devices, notebooks, phones). 
• Well-developed organisational skills and the ability to initiate and coordinate various administrative processes with the ability to demonstrate excellent attention to detail.
• Demonstrated interpersonal and customer service skills, including excellent phone manner. 
• Able to work effectively and cooperatively within a team environment. 
• Ability to remain calm, prioritise request and solve enquiries in a quick and efficient manner.
• Demonstrated behaviours that align with the William Angliss Institute Values. 

APPLICATIONS CLOSE: Wednesday 25 March 2026 at 12pm. 

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. 

WHAT WE OFFER:  

• Reward and Recognition Programs 
• Learning and Development Programs and Opportunities 
• Myki Commuter Club (Melbourne Campus) 
• Onsite Medical Centre (Melbourne Campus) 
• On Campus Café and Restaurant  
• Novated leasing 
• Employee Counselling Services 
• Education Assistance and Study Leave Program 
• Cultural and Ceremonial Leave for Aboriginal or Torres Strait Islander people 

 FURTHER INFORMATION: 

For enquires regarding this role please contact: Neal Jankee, IT Services Team Leader on (03) 9606 2*** or email: ***********@angliss.edu.au 

ABOUT US: 

William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.  
The Institute prides itself on its passionate and dedicated people who reflect the organisation’s values:

• Personal Responsibility 
• Inspiration 
• Empowerment 
• Community 
• Expertise  

William Angliss Institute is a Child Safe organisation and the successful candidate will be required to submit an appropriate Working with Children Check card and National Police Check prior to commencement of employment. 

The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged. 

The Institute is fully committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, ability sexuality, socio-economic status, gender identity or gender.