About the role

At Hurley Hotel Group, our reservations supervisor plays a critical role in delivering seamless guest experiences across our accommodation hotels. As Reservations Supervisor, you’ll support some of South Australia’s strongest performing hotels, including the Arkaba Hotel, Marion Hotel, and the exciting opening of the Hotel Panorama.

This role offers a rare opportunity to be hands‑on in launching a new hotel, supporting systems, processes and staff training, while also working with established, high‑performing properties. You’ll be the trusted support behind our Front Office and Accommodation teams — detail‑driven, proactive and relied upon to help everything run smoothly from day one.

What you’ll do

Oversee daily reservation activity, ensuring accuracy across rates, notes, availability and booking details
Manage reservations enquiries for the properties via email and phone
Monitor no‑shows, oversells and availability to support effective revenue management
Coordinate and respond to group accommodation enquiries, preparing quotes and agreements
Manage corporate contracts and support Front Office Managers with reservation‑related issues
Assist with the setup and maintenance of packages, promotions and online listings
Compile regular reservation and group reports to support operational decision‑making
Provide operational and administrative support during periods of leave within the accommodation team

What you’ll bring

Must‑have

Previous experience in hotel reception and/or reservations
Exceptional attention to detail and strong organisational skills
Confidence working independently and managing competing priorities
Clear, professional communication skills and a customer‑focused approach
Experience using reservation systems such as Opera and/or RMS
Exposure to group bookings, corporate contracts or revenue support activities
A proactive mindset — comfortable speaking up when something doesn’t look right

Why you’ll love working here

Be part of a professional, high‑performing hospitality group with a strong people‑first culture
A role with real ownership, autonomy and variety — no two days are the same
Supporting the opening of an exciting new hotel
Supportive leaders who value initiative, accountability and teamwork
Opportunities to learn, grow and broaden your experience across accommodation operations
A welcoming, down‑to‑earth workplace where your contribution genuinely matters

Ready to apply?

If you’re detail‑driven, organised and love being the person others rely on to keep things running smoothly, we’d love to hear from you.

Apply now via SEEK or LinkedIn with your resume and a brief cover letter outlining why this role appeals to you.

Hurley Hotel Group welcomes applications from people of all backgrounds and experiences. We’re committed to creating an inclusive and supportive workplace where everyone can thrive.