Intake & Crisis Support Worker

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.

It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Your support could change the direction of someone’s life.

At The Salvation Army (Salvos), we believe everyone deserves dignity, respect and a safe place to call home. As one of Australia’s largest homelessness service providers, we support individuals and families through accommodation, crisis responses, financial assistance, community connection and specialist referrals.

When someone reaches out in their most vulnerable moment, your voice may be the one that restores hope. Why this role matters As an Intake & Crisis Support Worker, you will provide after-hours assessment, crisis intervention, housing information and referral support to people experiencing or at risk of homelessness across Victoria.

You’ll work collaboratively with internal Salvos programs and external partners to ensure each person receives coordinated, person-centred care. Reporting to the Program Manager, this is a permanent part-time position, 36 hours per fortnight, based onsite in St Kilda, VIC. This role requires availability for afterhours and weekend shifts.

Available Roster Week 1 Thursday- 4:30 pm till 11:00 pm Saturday - 10:30 pm till 8:30 am Week 2 Tuesday - 10:30 pm till 8:30 am Friday - 10:30 pm till 8:30 am Compensation is in accordance with the SCHADS Award Level 5. How you will make an impact Conduct intake and assessments to understand risks, vulnerabilities and immediate needs Provide crisis intervention, emergency relief and short-term support Create safety, support and action plans responsive to immediate risk Offer housing information, advocacy and referrals to community and specialist services Support clients to connect with long-term services and community programs Maintain accurate case notes and documentation in SAMIS Build strong professional relationships with partner agencies Uphold TSA’s commitment to child safety, LGBTIQA+ inclusion and culturally respectful practice What you will bring Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) Experience within homelessness, crisis response or similar social services Strong communication and emotional regulation skills under pressure Commitment to trauma-informed, strengths-based and person-centred practice Confidence using digital systems and maintaining clear documentation Ability to work collaboratively in a multidisciplinary environment Current Employee

Working with Children Check What we offer Eligible employees enjoy: Salary packaging up to $15,900 tax-free + $2,650 meal & entertainment benefit 12 weeks paid parental leave (primary), secondary carer leave Purchased Leave Scheme (up to 8 weeks) 5 days paid per year to explore work in other TSA programs Access to EAP, wellbeing programs and Fitness Passport Cultural supports for Aboriginal and Torres Strait Islander staff Ongoing training and development Purpose-driven work that genuinely changes lives How to apply

If you are passionate about supporting people during crisis with empathy, stability and professionalism, we’d love to hear from you. Please submit your resume and a cover letter outlining your alignment with this role. Applications will close once suitable candidates are secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check.

Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better.

And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.

So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.