Collections Officer

• Established property group with 25+ years in the market
• Outstanding team culture with regular events & celebrations
• Hybrid flexibility + standout workplace culture
• Carlton Location
• $80,000 + Super

Our Client:
Our client is a long-standing and highly respected business within the Property industry, operating for over 25 years. They deliver end-to-end services across Strata Management, Property Insurance, Maintenance and related disciplines.
With multiple offices across NSW, the business continues to grow while remaining deeply committed to creating outstanding career pathways, inclusive culture and a best-in-class working environment for their people.
  
The Role:
If you enjoy bringing order to your day, keeping accounts on track and helping people understand what they owe and why, you’ll feel right at home with this role.

The role calls for a Collections Officer who can steady the ship across the levy arrears process and support reliable cashflow for the strata buildings they manage.

Working with an established Finance team of 6 team members, you’ll work closely with the strata managers, committees, owners and legal partners, using a structured and transparent recovery process.

Key Responsibilities:

• Monitor overdue levy accounts and issue reminder notices
• Liaise with owners regarding arrears, payment options and next steps
• Accurately document all communication and actions
• Escalate matters in line with legislation and internal procedures
• Prepare complete and compliant referral files for legal action
• Keep Strata Managers and Committees informed throughout the process
• Contribute to improvements in recovery procedures and templates

Specific requirements:
This role suits someone who enjoys methodical work, firm-but-fair conversations and the satisfaction of seeing tangible results.

• Background in debt recovery, finance, or strata management
• Confidence working within legislation and structured processes
• Experience using industry software and systems
• Strong communication skills with the ability to explain obligations clearly
• A calm, professional and solutions-focused approach

Benefits:

• Join a stable, growing organisation with long-term career opportunities
• Inclusive and supportive workplace that values diversity
• Exceptional, newly built office space with natural light, breakout areas and outdoor zones
• In-house coffee shop on site
• Hybrid working (1–2 days WFH)
• Outstanding company culture with regular events and celebrations
• Active Social Club (BridgeClimb, Paint & Sip, Lawn Bowls and more)
• Employee Assistance Program (EAP) for wellbeing support
• Multiple award-winning business, actively involved in the local community
• Secure underground parking with EV charging or direct train access

We look forward to receiving your application, or for more information please feel free to call: 
 
Sharon Bennie | 0413 381 ***
  
All applications will be received in strict confidence 
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Additional information

• Hybrid WFH flexibility in a newly built, light-filled office
• Award-winning culture with regular social events & perks
• Secure parking, EV charging, or easy train access