Customer Service Manager - Commercial Cleaning

Customer Service Manager - Commercial Cleaning
Brisbane City, QLD

Join Our Team – Be a Key Player in Delivering Outstanding Customer Service!

We are seeking an experienced Customer Service Manager to join our team in Brisbane. This pivotal role will be responsible for overseeing customer service operations, ensuring customer satisfaction, and continuously improving service standards with our Brisbane City sites. If you are passionate about delivering excellent customer experiences and thrive in a dynamic environment, we want to hear from you!

About the Role:

As a Customer Service Manager, you will be part of our Commercial Cleaning Operations Team, ensuring the highest level of service quality for our clients, subcontractors, and suppliers. You will lead strategic initiatives, analyse customer service data, and implement action plans to enhance customer satisfaction and service efficiency.

Key Responsibilities:

• Plan, monitor, and review customer service and sales functions, ensuring top-tier customer relations.

• Ensure timely and high-quality cleaning services for commercial clients.

• Conduct customer follow-ups, ensuring satisfaction and collecting feedback for service improvements.

• Manage customer enquiries, ensuring timely responses and effective problem resolution.

• Oversee and monitor customer feedback channels, addressing service issues promptly.

• Provide support to internal teams, ensuring seamless service delivery.

• Liaise with suppliers and subcontractors to maintain quality service standards.

• Conduct regular performance evaluations of service contractors.

• Oversee training programs for cleaners, supervisors, and machine operators.

• Build and maintain strong relationships with clients through regular visits and communication.

• Ensure compliance with company quality assurance, environmental, and workplace health and safety policies.

What We’re Looking For:

• Proven experience in customer service management in the cleaning or facilities management industry.

• Strong leadership and communication skills.

• Ability to analyse customer data and implement strategic action plans.

• Problem-solving skills with a proactive and customer-focused mindset.

• Experience in liaising with internal and external stakeholders.

• Strong organisational and time management abilities.

• Knowledge of workplace health and safety regulations is a plus.

Why Join Us?

• Competitive salary package with company issued vehicle.

• Opportunity to lead and innovate in a customer-focused role.

• Supportive and collaborative team environment.

• Career growth and professional development opportunities.

• Rotating Roster to support work-life balance.

If you are a passionate Customer Service Manager looking to make an impact, apply today and become a key part of our dedicated team!

How to Apply:
Submit your application via SEEK, including your resume and a cover letter detailing your experience and why you would be a great fit for this role. We look forward to hearing from you!