Customer Service Centre Manager - Heavy Vehicle & Aftersales

• Salary Package: $140K Base Salary, plus 12% Superannuation
• Location: Bassendean WA
• Drive aftersales growth across service, parts and long-term fleet solutions

An excellent opportunity exists for an experienced Customer Service Centre Manager to lead and grow a high-performing aftersales operation within the heavy vehicle and specialised equipment sector.

This is a senior leadership role with full responsibility for service delivery, financial performance, team leadership and customer satisfaction across a multi-site service operation. You will play a pivotal role in driving after sales growth, improving operational efficiency and strengthening long-term customer relationships across councils, contractors and fleet operators.

The Role
Reporting to a National and Regional Manager, you will take ownership of the day-to-day and strategic performance of the service centre, working closely with workshop leaders, mobile field teams and national aftersales stakeholders.

Key responsibilities include:

• Full P&L ownership for the service centre, including labour recovery, margins, stock control and cost management
• Leading workshop and field service operations to ensure safe, timely and high-quality repairs and preventative maintenance
• Driving aftersales revenue growth across service, spare parts, refurbishment and warranty support
• Building a strong, safety-first culture through coaching, performance management and capability development
• Acting as the senior local point of contact for key customers, managing escalations and service reviews
• Overseeing warranty processes, compliance, quality standards and continuous improvement initiatives

About You
You are a commercially minded service leader with a strong technical foundation and a proven ability to run complex workshop operations.

You will bring:

• Minimum 8 years’ experience in service management or heavy vehicle workshop leadership
• Trade qualification (heavy vehicle or mechanical) or equivalent technical background
• Demonstrated experience managing P&L and operational performance
• Strong leadership capability with the ability to engage, develop and retain technical teams
• A customer-centric mindset with the confidence to engage senior stakeholders
• Sound knowledge of warranty management, safety, compliance and quality systems

What’s On Offer
This is a permanent, full-time leadership role offering genuine scope to influence outcomes, improve systems and drive long-term value for customers and the business.

Why Apply?

• End-to-end ownership – lead operations, people and commercial outcomes, not just the workshop
• Growth-focused role – play a key role in expanding after sales, service agreements and lifecycle value
• Established, supported environment – strong national backing, systems and long-term customer base

If you’re a Customer Service Manager ready to step into a broader, more impactful leadership role, this opportunity offers both challenge and long-term growth.

Apply now to submit your expression of interest.