Collections Lead

About Alliance Australia

Alliance Australia is a subsidiary of BusinessNSW who is an Australia independent, not-for-profit organisation founded in 1826.

Alliance Australia is a trusted provider of Staffing Solutions, NDIS support and Community Care across Australia. We use our extensive candidate pools, intelligent screening and matching tools, plus our passion for people to deliver the right result for our clients.

About the Role

We are seeking an experienced Accounts Receivable Lead / Collections Officer to manage debtor ledgers and drive timely collection of outstanding accounts across Alliance Australia’s business units. This role plays a key part in maintaining strong cash flow by reducing debtor days outstanding, resolving invoice issues, and building positive relationships with clients and internal stakeholders.

Working closely with branch managers and finance teams, you will proactively follow up overdue accounts, negotiate payment arrangements, and ensure accurate accounts receivable processes are maintained. This is a hands-on role suited to someone who enjoys problem solving, stakeholder engagement, and achieving measurable results in collections performance.

Key Responsibilities

• Manage and collect aged debtors while achieving agreed Debtor Days Outstanding targets

• Prepare and distribute weekly invoices and monthly client statements

• Investigate payment delays and resolve complex debtor or invoicing issues

• Maintain accurate documentation of customer interactions and account status

• Work with branch managers to review debtor positions and collection strategies

• Complete receipting, banking and account reconciliations

• Manage invoice queries and lodge Jira tickets where required

• Support specialised billing and claims processes including NDIS, DVA and Lifetime Care

About You / Requirements

• Proven experience in accounts receivable, credit control or debt collection

• Strong negotiation skills with the ability to manage difficult conversations professionally

• Excellent attention to detail and reconciliation accuracy

• Strong communication and stakeholder management skills

• Ability to analyse debtor trends and identify root causes of delayed payments

• Comfortable working with finance systems and reporting tools

• Ability to work both autonomously and collaboratively within a team

Benefits

This is a fantastic opportunity to join a business the genuinely makes a difference to the lives of people in need. The Collections Officer roles are vital to ensuring a healthy cashflow and ensuring we can successfully operate.  

Other benefits:

• Feel good factor – work for a business that genuinely makes a difference to the lives of people in need.

• 22 days annual leave – 1 extra day between Christmas and New Years and 1 for Birthday

• Market Leading parental leave – 26 weeks full pay

• Other corporate benefits including Fitness Passport, Employee Assistance Programs, Health Benefits, Salary Packaging and more.