Our client-obsessed Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights, and guidance they need to take control of their investor marketing strategy and shareholder engagement.

The Customer Support Representative role is for someone looking to kickstart a career in CS. They have at least 1 year of experience in a client-facing role, strong written and verbal communication skills, and a natural instinct for organisation. They are calm under pressure, quick to learn, and genuinely care about the experience they leave clients with. They may not have had previous exposure to the finance or capital markets space, but they're able to quickly orient themselves and become a reliable first point of contact for our clients.

If you're wanting to join a company that merits hard work, diverse thinking, and an environment that promotes respect, accountability, and heart, then we want to hear from you!

Act as the first point of contact for clients seeking assistance with the InvestorHub platform
Manage all technical support requests, escalating as necessary, and ensuring the loop is closed and communicated promptly to maximise client experience
Support the wider Client Success team in client projects
Maintain the hygiene and accuracy of HubSpot CRM
Bring together insights and feedback from our clients and provide input to the product team
Proactively identify client needs and collaborate with other internal teams to ensure client success

At least 1 year of experience in a client-facing role — ideally in a fast-paced startup environment
Strong written communication skills. You write clearly, warmly, and without waffle.
Highly organised with sharp attention to detail. You don't let things slip through the cracks.
A genuine desire to help people. You care about the experience you leave clients with.
Comfortable working in a fast-paced environment where priorities can shift quickly
A true learning mindset — you pick things up fast and take ownership of your own development
An ability to stay calm and think clearly under pressure

The Journey

Within 3 months

Become familiar with our product offering and internal processes
Learn the basics of listed capital markets — including investor relations, capital raising, and shareholder engagement
Handle inbound support requests with confidence, managing straightforward issues independently
Understand how InvestorHub delivers value to clients and be able to articulate this clearly

Within 6 months

Own the support queue and independently triage and resolve the majority of client issues
Act as a reliable feedback loop between clients and the product team
Begin contributing to the improvement of support processes and documentation

Long term

InvestorHub invests in its people. As you grow with us, you will get the opportunity to shape your own path and interests within the company.

In addition to a fantastic role, team and salary, we offer the following benefits:

We're hybrid – we love to collaborate in our office overlooking the Yarra on Mondays, Tuesdays and Fridays, but also support the need for heads-down time.
Options – we want you with us for our exciting growth journey.
Flexible hours – start any day between 8am – 10am to suit your lifestyle.
Parental leave – we have a gender-neutral parental leave policy.
Regular hangouts – we have regular social catchups and team offsites.
Lots of food – a snack cupboard you'll brag about.

InvestorHub is proudly an equal opportunity employer. We value diversity and know we are better and stronger as a team when the team is made up of individuals with different backgrounds and experiences.

We recruit, employ, train, compensate and promote regardless of race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer's responsibilities, pregnancy, religion, or political opinion and we aspire to always be a place that people want to come to do their best work in an inclusive, progressive and open-minded environment.

Recruiters – we respect your expertise and work, but at the moment are handling this and other roles internally and ask that you refrain from contacting us to offer your services.

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We’re founded by two passionate leaders with deep experience in product, technology, and financial markets, and are a team of enthusiastic and hard-working individuals from all walks of life. We are a proudly multicultural team, with members from 12 countries (and counting) and take pride in our proactive approach to diversity and inclusion and employee experience.

Customer Support Representative

investor hub