Concierge / Customer Service / Guest Service Team Member

About Assetlink From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation. The Role The Concierge Team Member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests. The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond. We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers. This role is based at a Prestige commercial building in Melbourne CBD and the roster is Monday to Friday: 8am - 4.00pm This position is paid in accordance with the General Retail Industry Award 2020/Cleaning Services Award 2020 Role Requirements Impeccable presentation and grooming5-star customer service skillsHave a positive and enthusiastic personalityThe ability to work in a dynamic, fast-paced environment, whilst maintaining composureDelivering outcomes of the highest qualityExcellent verbal and written communication skillsAbility to create lasting impressions and meaningful relationshipsAn ability to work both independently and as part of a teamAdequate flexibility and availability to work across a 7-day week, including Public HolidaysPrior customer-facing customer service or hospitality, retail, hotel concierge experience is preferredGood knowledge of and a commitment to safe working practicesBe physically fit to carry out standard duties and ability to work on your feet for lengthy periodsMust have valid work rights in Australia What We Offer You Reward and recognition incentivesOngoing training and developmentA safe and supportive working environmentA family-oriented cultureFree uniform If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Australian Retirement Trust, we’d love to hear from you, click ‘Apply’. In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you may be required to provide proof of vaccination as part of the Assetlink recruitment process. Assetlink’s Diversity Commitment Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’