Customer Support Officer

12-month contract with potential for full-time appointment.

📍 Melbourne office-based (1 day WFH)

💥 Work with life-saving technology

🌏 Australia's leading safety platform

At Duress, we build life-saving technology that protects people at work, at home, and in public. We're Australia's largest and most advanced personal safety platform, trusted by leading retailers, healthcare providers, governments, and high-risk industries across the country.

Position Overview

As a Customer Support Officer, you will play a pivotal role in ensuring our clients' satisfaction and success in utilising our safety device solutions. Your primary responsibility will be to build strong relationships with our clients, provide top-notch support, and ensure their ongoing success and satisfaction.

Key Responsibilities

• Engage proactively with clients to understand their needs, address inquiries, and provide guidance on utilising our software and hardware products effectively.

• Onboard new clients, ensuring a smooth transition and comprehensive understanding of our products and services.

• Configure and dispatch of devices to customers in a timely manner.

• Act as a liaison between the clients and internal teams to address and resolve any issues, escalating when necessary to ensure timely solutions.

• Collaborate closely with the sales and product development teams to communicate client feedback, contributing to the enhancement of our offerings.

• Managing of inventory including incoming and outgoing orders.

Qualifications

• Proven experience in a customer-facing role, preferably in a software and hardware-related industry.

• Minimum of 3-5 years of customer-facing experience is required.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.

• Strong problem-solving skills and the ability to navigate complex situations with diplomacy.

• Proficiency in utilising customer support software and CRM tools.

• Understanding of software and hardware products and their functionalities.

• Working knowledge of software and hardware product functionalities is required.

• Ability to multitask and manage multiple client accounts simultaneously.

• Australian work rights are required for this position.

Preferred Qualifications

Prior experience or exposure to Customer Support responsibilities.

If you're excited about working with world-leading technology that saves lives — and you're a natural at guiding people through new experiences — we'd love to hear from you.

Apply now and help us protect the people who need it most.