Guest Service Agent

Sage Wollongong has 168 rooms, Coldwater Creek Restaurant and Bar, The Five Islands Room & Terrace Restaurant and 13 function rooms and event spaces all equipped with the latest technology, retractable sound-proof doors and two separate pre-function areas. The Grand Pacific Ballroom is ideal for large conferences hosting up to 400 delegates (theatre-style), Sage Hotel Wollongong's stunning southern coastal backdrop, with an adjoining outdoor deck and garden lend themselves well as an ideal wedding spot

We’re looking for passionate individuals to join our team as part of our Guest Services department.

What We're Looking For:

To be part of our team, you need to be:

• Passionate – Committed to delivering outstanding customer experiences with enthusiasm.

• Flexible – Able to work on a rotating roster across various shifts.

• Reliable – Taking responsibility for your actions and ensuring consistency in your work.

• Honest & Fair – Demonstrating integrity in all interactions.

• Respectful – To both colleagues and customers.

• Resourceful – Capable of working unsupervised and finding solutions independently.

Position Responsibilities:

• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
• Administrate guest billing & reservations enquiries smoothly & accurately
• Handle and resolve any guest concerns effectively in a professional manner
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Build strong positive cross departmental relationships and provide support as required

Skills & Experience

• Previous experience in front desk operations is valued
• Personality and passion for creating memorable experiences for our guests
• Professional verbal and written communication skills and an eye for detail
• Impeccable grooming and presentation
• The flexibility to work a rotating roster, including public holidays and weekends
• Skilled at collaborating within teams, as well as working independently
• Barista experience is valued would be valued.
• A valid visa with relevant working rights in Australia are a must.
• A current First Aid Certificate and RSA Qualification

In return we offer:

• Career growth opportunities throughout the Sage Hotel Ringwood
• Food & Beverage and accommodation discounts across the Sage Hotel Ringwood
• An EAP program and steadfast commitment to creating a positive staff culture

How to Apply:

We appreciate all applications, but only successful applicants will be contacted. Sage Hotel Wollongong is an equal opportunities employer with zero tolerance for any behavior that undermines our commitment to providing a safe, inclusive, and respectful environment for all.

If you're passionate about hospitality and enjoy working in a dynamic and rewarding environment, we encourage you to apply!

Join us at Sage Hotel Wollongong and be part of an exceptional team!