Customer Service Team - Insurance

• Permanent full time (40 hours a week)

• Great culture

• Opportunity for career progression

About the Role

As a member of our Insurance Services team in our East Brisbane office (4169), reporting to the Customer Service Team Lead, Insurance Services, you are responsible for providing administrative support to our Insurance team.

What you'll be doing

1. Liaise with insured owners and insurance companies

2. Liaise with Suppliers, Subcontractors and our internal team of Supervisors, Estimators and Trades

3. Complete administrative duties involved with the insurance claim, including: data entry, booking appointments, organising contracts and relevant paperwork, submitting quotes and responding to customer queries

4. Support and assist Supervisors with administrative duties as required

5. Inbound and outbound calls to Stakeholders

Skills and experience

1. Positive attitude and a team player

2. High level of customer service

3. Highly computer literate, including Microsoft Word, Excel and Outlook

4. An ability and willingness to quickly learn new software/systems

5. Strong written and verbal communication skills, including a professional phone manner

6. Excellent time management and organisational skills

7. Attention to detail and accuracy

8. Previous experience in the building industry and/or insurance industry will be highly advantageous 

Why work with Woollam?

Because we’re a vibrant, collaborative team of legends that offer limitless opportunities for career advancement, and a one-of-a-kind wellbeing program designed to give your work-brain a break and help you thrive both personally and professionally. 

1. Free access to networks that help find balance across your physical, mental, and social space;

2. An environment that supports a better work life balance with flexible work and leave entitlements including wellbeing days;

3. Health and wellbeing benefits like free skin checks, and flu vaccinations; 

4. Access to our exclusive Employee Benefits Program, including great commercial discounts on a range of products and services for you and your family.

5. You’ll be part of something big – at the core of our operations, we’re all working together to build places that support and grow communities for the better. 

About us

As the country’s oldest privately owned construction company, Woollam has helped power local economies, shape communities and left a mark on the architectural heritage of our towns and cities. The company continues to create, design, build and maintain buildings for the times in the heart of the cities, and right across regional Australia with offices in Brisbane, Gold Coast, Ballina, Rockhampton, Mackay, and Townsville.

How to apply

If you want to be part of the Woollam team and are looking for an exciting career, apply today!