Customer Service Superstar | Small Team, Big Impact!

Are you a natural "people person" who thrives on helping others? Do you pride yourself on delivering service that makes a customer’s day? If you’re looking for a stable, local role where you aren't just another number, we want to speak with you!

Joining our client's successful small team in Seven Hills, you will be the face (and voice) of our branch. Reporting directly to the Branch Manager, you’ll play a pivotal role in ensuring our new and existing customers have a seamless experience from their first enquiry to their final order.

• Customer Support: Being a primary point of contact for enquiries via phone, email, and occasionally face-to-face.

• Order Management: Accurately processing orders and providing detailed product information.

• Problem Solving: Helping customers navigate their needs and finding the right product for them.

• System Navigation: Using our computerized systems daily to manage data, inventory, and logistics.

You are someone who genuinely enjoys interaction. You don’t just "handle" a call; you build a relationship. To be successful in this role, you will need:

• A "Customer First" Attitude: A positive, helpful, and empathetic approach to every interaction.

• Communication Skills: Clear, professional, and friendly verbal and written communication.

• Tech Savviness: You must be comfortable and experienced using computerized business systems.

• Experience: Previous experience in a similar customer service or order-entry role is highly desirable.

• Reliability: You enjoy the rhythm of a full-time, onsite role and being a dependable part of a tight-knit team.

Our client offers a supportive, friendly environment where your hard work is noticed and acknowledged. They're established and ready for more growth - and you will play a key role by taking care of their customers. This is a permanent full-time role where you don't have a long commute. Some flexibility around start/finish times will be considered.