We now have a new and immediate opportunity for someone to join our Customer Service team in Adelaide as a Service Desk Analyst on a permanent basis.

Applicants must be Australian Citizens.

Full training will be provided.

Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.

Key responsibilities will include:

Providing exceptional customer service
Troubleshooting and problem resolution
Accurate recording of calls, incidents and service request information
Assigning incidents and requests to the correct support groups
Publishing and reviewing knowledge base articles

To be successful in this role you will:

Be able to work on a 24/7 rotating roster, after being trained
Be able to gain a National Police Clearance

We are now seeking people with recent experience in a customer service or service desk environment or similar, who are self-motivated, with a positive attitude towards your work.

At NEC

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and professional at all times.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.