Guest Service Agent

HOTEL RECEPTIONIST - FRONT DESK OPERATOR

Are you tired of just being a number?

At Haberfield Hotel, you're more than just a staff member — you're part of the family. We pride ourselves on creating a friendly, supportive team environment where everyone works together, looks out for each other, and genuinely enjoys coming to work.

If you're looking for a workplace where you're respected, valued, and included, this is it.

About the Role:

We're looking for a warm, enthusiastic and professional Front Desk Operator / Receptionist to be the welcoming face of our hotel. Your main focus will be creating a positive first and last impression for our guests.

Key responsibilities include:

• Managing check-ins, check-outs and guest enquiries

• Handling reservations, phone calls and emails

• Providing local knowledge and guest support

• Processing payments and balancing the till

• Coordinating with housekeeping

Requirements:

• Exposure to F&B experience will be highly regarded.

• Bar service experience is highly regarded for this position.

• Computer Skills: It is essential that you are familiar with MS Office applications. (Word, Basic Excel, Microsoft Outlook, attaching documents to email, basic formulas on existing Excel worksheets)

• RMS9+ (Reservations Software) experience preferred but not necessary - full training provided.

• Passion: A can-do attitude and a genuine passion for guest experience.

• Adherence to Company policies: Able to follow our well-established policies and procedures across the departments.

• First Aid certification can be obtained after hiring if not currently held.

• RSA Certification: Current RSA certification is required at the time of application or willing to obtain.

What We're Looking For:

• Previous reception, front desk or customer service experience (hospitality preferred)

• Experience: Minimum 2 years of customer service or hospitality experience is required.

• A friendly, professional phone and in-person manner

• Strong attention to detail and organisational skills

• Ability to multi-task in a fast-paced environment

• Comfortable using booking/reservation systems (RMS preferred)

• Someone looking for long term employment

• Hours - 30 - 38 hours per week

Mornings 06:45am – 3:00pm

OR

Afternoons 12:45pm - 21:00pm

• Days - 4 to 5 days per week

MUST BE AVAIALBE TO WORK: TUESDAY, FRIDAY, SATURDAY AND SUNDAY

Why Join Us?

• You're not just a number – you're part of our team

• Supportive, down-to-earth management

• Great team culture where everyone gets on and works together across all departments

• Inner-west location, easily accessible by public transport, free parking

• Training provided for the right candidate

About Us:

The Haberfield Hotel opened September 2024 and is a 67-room hotel featuring and on-site cafe and bar. We offer a premium yet relaxed experience for both guests and team members. Our mission is simple: great service, great people, and a welcoming atmosphere for everyone.

Apply Now

Ready to join a team where you'll be valued, supported and part of something special? Hit APPLY NOW with your resume and a short cover letter – we'd love to meet you!

Please note that we do not offer sponsorships for non-residents of Australia, and this position is not suitable for individuals with temporary work visas due to the significant training involved.