Guest Service Agent

• Advance your customer service/administration career
• Work with a great team in an exceptionally beautiful location
• Casual role

We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.

ABOUT THE ROLE:

• Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Be a key part of the guest experience, interacting wherever and whenever possible
• Support the operational teams with administrative tasks as required

 ABOUT YOU:

• Have a desire to genuinely help people
• Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
• Good time management and communication skills
• Well-developed computer knowledge and strong administrative skills
• You have a warm, personable yet professional disposition
• Front Office/reservation experience preferred but not essential
• Success in a similar role preferred but not essential, we are employing on attitude not just experience
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional interactive social skills
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Positive mindset and a can do attitude

ABOUT US:

Alamanda Palm Cove: 

Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Sea
www.lancemore.com.au/alamanda

Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.

• Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

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 Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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