Office Manager

The Office Manager is responsible for organising and overseeing the administrative functions of the office to ensure efficient daily operations. 

The role supports management by coordinating office resources, supervising administrative staff, maintaining compliance processes, and ensuring smooth delivery of removal, storage and client services in line with business operations, including booking coordination, scheduling support and customer service administration.

JOB DUTIES

• Organise and coordinate daily office operations and administrative systems
•  Allocate office staff, workspace, equipment and resources, and assign and monitor work performance of administrative personnel. 
• Coordinate personnel activities including recruitment support, onboarding, training, rostering,payroll processing and performance monitoring of office staff. 
• Oversee client booking processing, job scheduling records, and documentation management
• Coordinate communication between clients, removal crews, storage facility staff, and management
• Maintain and manage office records, databases, and filing systems
• Oversee administrative support to operations and sales staff, including quoting follow-up and scheduling
• Oversee preparation and processing of quotations, invoices, insurance and storage agreements
• Manage office supplies, Box Shop stock records, resources, and administrative tools
• Implement office procedures to improve efficiency and workflow
• Manage reporting and tracking of client bookings, job progress, and storage accounts
• Ensure office operations comply with relevant government legislation and regulatory requirements, including consumer law, privacy and transport documentation obligations
• Ensure timely completion of administrative tasks and service delivery

RESPONSIBILITIES

• Ensure smooth and efficient operation of office administrative functions
• Assign work to, supervise and monitor the performance of administrative and support staff
• Ensure compliance with company policies, transport/insurance documentation and storage record standards
• Maintain confidentiality and accuracy of all client, booking and storage records
• Ensure timely coordination of tasks between office, operations crews, and external partners
• Maintain high standards of customer service and professional communication
• Ensure workplace health and safety (WHS) procedures are followed
• Contribute to continuous improvement of office systems and processes

SKILL, QUALIFICATION AND EXPERIENCE

• AQF Diploma or higher qualification in Business Administration, Management, or related field (or equivalent overseas qualification)
• Minimum 1 year of relevant experience in office management
• Experience in removals, transport, logistics, or storage services industry is highly desirable
• Experience handling client documentation, booking systems, databases, and office systems
• Strong organisational and time management skills
• Ability to manage multiple administrative tasks efficiently
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and administrative systems
• Ability to work with a diverse range of residential and commercial clients and stakeholders
• Strong attention to detail and accuracy in documentation
• Ability to coordinate office workflows and support team operations