AMEP and SEE Administration Officer

INSPIRED BY CURIOSITY. UNITED BY PURPOSE. COMMITTED TO YOU.

• Vacancy Number: 273
• Position Title: AMEP & SEE Administration Officer
  Employment Type: Fixed-Term (12-month with potential for extension)
  FTE / Hours: Full Time
  Department: English as an Additional Language (EAL) – Foundation Directorate
  Location: Multi-Campus
  Award / Agreement: Melbourne Polytechnic Academic and Professional Staff Agreement 2023 (PACCT)
  Classification Level: PACCT 4
  Salary Range: $66,244 - $71,926 - per annum
• Applications Close: Sunday, 29 March 2026

Job Summary

An opportunity exists for a highly organised administration professional to support the delivery of the Adult Migrant English Program (AMEP) and Skills for Education and Employment (SEE) programs, providing high-quality administrative and customer service support across multiple campuses.

Why You'll Love Working Here

Melbourne Polytechnic has delivered hands-on, future-focused education for more than 110 years. Our people play a vital role in supporting students, industries and communities across Victoria.

In this role, you’ll enjoy:

• Meaningful work that supports education, training, innovation and student success
• A supportive and collaborative team environment
• Flexible work arrangements, where applicable
• Exposure to diverse programs, systems and continuous improvement initiatives
• A values-driven organisation committed to inclusion, wellbeing and quality

About the Role

The AMEP & SEE Administration Officer provides high-level administrative and operational support to the English as an Additional Language (EAL) department, ensuring the effective delivery of the Adult Migrant English Program (AMEP), Skills for Education and Employment (SEE), and Skills First programs.
Working as part of the Foundation Directorate administration team and reporting to the EAL Administrative Team Leader, this role supports the student lifecycle by managing enquiries, coordinating enrolments, maintaining government reporting systems, monitoring attendance, and ensuring compliance with contractual and regulatory requirements.
This role suits a proactive administrator who thrives in a high-volume environment and is passionate about delivering excellent customer service to a diverse range of stakeholders.

What You'll Do

• Provide high-quality administrative support for AMEP, SEE and Skills First program operations
• Respond to high volumes of enquiries and provide accurate information to students, service providers and internal stakeholders
• Maintain student records and government reporting systems including ARMS and WFAO in line with contractual requirements
• Manage student group set-up, scheduling and system updates using CELCAT and Student Management Systems (e.g. STRATA / Markbook)
• Monitor student attendance and engagement and liaise with staff and support services as required
• Process enrolments, applications and course information across the student lifecycle
• Maintain accurate documentation and records to meet audit and compliance requirements
• Collaborate with internal teams and external service providers to support program delivery
• Assist with reporting requirements and contribute to audit preparation and compliance activities
• Provide administrative support to the EAL team and assist with general departmental operations

What You'll Bring

Essential

• Relevant qualification and/or significant experience in administrative support roles, preferably within an education or training environment
• Strong administrative and organisational skills with the ability to manage competing priorities in a high-volume environment
• High level computer literacy including Microsoft Office (Word, Excel, Outlook) and experience working with databases and reporting systems
• Demonstrated commitment to providing high-quality customer service to internal and external stakeholders
• Strong interpersonal and communication skills, with the ability to work effectively with diverse communities
• Ability to work both independently and collaboratively within a team environment
• Understanding of confidentiality, privacy and compliance requirements

Desirable

• Experience working with student management systems, timetabling systems or government reporting platforms
• Knowledge of AMEP, SEE or other government-funded education programs

Qualifications & Mandatory Checks

Appointment to this position is subject to meeting the qualification requirements (where applicable) and the successful completion of all mandatory employment checks.

Qualifications

To be considered for this role, applicants must hold relevant qualifications and/or equivalent experience aligned to the requirements of the role, as outlined in the Position Description.

Mandatory Checks

Appointment to this position is subject to the successful completion of all mandatory employment checks.

You must hold, or be eligible to obtain:

• A valid Victorian Working with Children Check (Employee)
• A National Police Check
• Any other role-specific employment, regulatory or safety checks required for the position

How To Apply

through Melbourne Polytechnic’s careers portal. You will be able to view the full Position Description and upload your documents online.

Please ensure you:

• Complete all pre-screening questions
• Upload your CV and a brief cover letter (maximum 2 pages) outlining how your skills and experience align with the role

File Requirements:

• Maximum file size: 2MB per document
• Preferred format: PDF (Word .doc or .docx accepted)
• Avoid special characters in file names (e.g. ! @ # % *)

What Happens Next

Our selection process may include:

• An interview (in person or via Microsoft Teams)
• Reference checks
• Employment and qualification verification

We aim to provide a respectful and timely recruitment experience for all applicants.

Questions?

For further information, please contact the Recruitment Team via [email protected]

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural backgrounds, and people of all gender identities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.