Client Services - Customer Service and Administration

SMAART has partnered with a fast-growing, tech-forward non-bank automotive finance provider on a mission to put more Australians in the driver’s seat through smart novated leasing solutions. The company offers an inclusive, flexible workplace where people are encouraged to learn, take initiative, and grow their careers within a collaborative, high-performing team.

About the Role
As a Relationship Executive, you will be a key point of contact for a portfolio of external partners, supporting applications from initial submission through to completion. You will primarily manage email-based queries, with some phone contact, while accurately processing applications and ensuring they meet required quality and compliance standards.

Day-to-day responsibilities include:

• Supporting partners with submitting applications into internal systems, including data entry and documentation checks.
• Monitoring applications through the review process, liaising with internal teams, and requesting additional information where required.
• Working across multiple queues and tasks based on business priorities.
• Assisting with onboarding new partners, including system access, process education, and alignment to policies and procedures.
• Providing feedback from partners to management to support continuous improvement of processes and service.

About You

You will bring:

• Strong ability to multitask across queues and manage competing priorities without compromising accuracy.
• High attention to detail and a genuine compliance mindset, particularly when reviewing documentation and progressing applications.
• Proven experience in high-volume customer service, banking, finance, automotive finance, or other regulated environments.
• Confidence using systems and performing manual data entry with accuracy and speed.
• Clear written and verbal communication skills, with the ability to explain processes and policies to introducer consultants.

What’s in it for You?

• 3-month temporary opportunity with strong potential to extend or transition to permanent.
• Monday to Friday, 8:30am–5:00pm | 2 weeks mandatory in-office training followed by a hybrid model (3 days in office, 2 days WFH).
• Pay rate: $39/hour + super.
• Brand-new offices in Melbourne CBD.
• Immediate start.
• Welcoming and supportive company with a strong workplace culture.
• Please note, Australian Citizens and PR applications will be prioritised although strong WHV applications may be considered.

Please apply now. For any specific questions, contact Emma at *****@smaart.com.au.

Please note: only shortlisted candidates will be contacted.
Additional information

• 3 month temporary position with high potential to extend or more permanent
• $39ph + super | Mon-Fri, 8.30am-5pm | Hybrid working
• Strong work culture, friendly and supportive environment