Administration Support Officer

This role provides high-quality administrative and frontline support to services within the Inala Indigenous Health Service, ensuring the smooth coordination of appointments, communications and client records. You will support clinical teams and community members by delivering accurate administrative services that contribute to accessible, culturally respectful healthcare. You will:

• Act as the first point of contact for telephone and in-person enquiries.
• Manage appointment bookings, message handling and client enquiries.
• Provide information and referrals about health services across Metro South Health.
• Coordinate incoming and outgoing correspondence including mail and facsimiles
• Support Medicare and WorkCover billing processes with accuracy and attention to detail.
• Provide administrative support including document preparation, minutes and diary management.
• Manage the receipt, documentation and storage of incoming goods.
• Work collaboratively within a multidisciplinary team and contribute to quality improvement activities.

You are an organised and professional administrator who enjoys supporting healthcare teams and helping people access the services they need. You bring strong communication skills, attention to detail and the ability to manage competing priorities in a busy environment. You will have: 

• Experience in or ability to quickly learn office administration procedures.
• Strong written and verbal communication skills with a professional approach to client service.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Strong organisational skills with the ability to manage tasks and meet deadlines.
• Experience with or ability to learn healthcare information systems and Microsoft Office applications.
• Commitment to respectful, inclusive and culturally appropriate service delivery.

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.