Administration Officer

Pro-Active Health is hiring a Full time Administration Officer role in Para Hills West, SA. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: $30 - $35 per hour

Job description:

In-Clinic Administration & Operations Coordinator – Full Time

Location: Para Hills Pay: $30–$35 per hour (depending on experience) Hours: Monday–Friday, full time Start time: 7:30am sharp

Read this first: “This role exists to answer calls, convert demand, organise clinic operations, and support staff and management across busy multi-location clinics — not to sit behind a desk.”

We are hiring one on-site admin to support a busy, multi-location allied health business of 20 professionals. You will be the sole on-site admin support, responsible for phones, bookings, enquiry response, clinic flow, and day-to-day operational support.

This is a high-output, phone-heavy role with real responsibility and accountability.

If you like urgency, structure, and being relied on — you’ll do well here. If you want slow days, loose standards, or a cushy reception role — do not apply.

Non-Negotiables (Read Carefully)

• Calls are the job

• High-volume inbound and outbound calls every day

• Calls relate to multiple clinic locations

• Missed calls returned the same day

• Advert and online enquiries responded to within one hour

• Appointments are booked on the call, not later

• Performance is measured on calls handled, enquiry response time, and bookings made

• Fast-paced and output-driven

• Typically 40–60 calls per day

• Backlogs worked through systematically

• Daily outcomes matter more than “looking busy”

• Early start, structured day

• Start time is 7:30am (not flexible)

• 30-minute lunch break

• This is a full working day, not a cruisy admin role

Sole On-Site Admin Support

You are the central point for:

• Phones and bookings across multiple clinic locations

• Advert and enquiry follow-up

• Clinic flow and daily operations

• Operational support for clinicians and management

You are supported by one VA, not an on-site admin team. This role requires reliability, prioritisation, and sound judgement.

If you need constant direction or reassurance, this role will not suit you.

Clear Priorities

• Phones & advert enquiries (multi-location)

• Bookings

• Staff & management operational support

• Event coordination (GPs, RSLs, community groups)

• Clinic presentation, cleanliness, and flow

Event Coordination (Admin-Owned)

You will organise:

• GP clinic visits

• RSL talks

• Community and outreach sessions

You manage dates, confirmations, and logistics. Clinicians attend — you organise.

This is operational responsibility, not a marketing role.

Social Media Support (Secondary Function)

• Assisting with basic social media posting and updates

• Scheduling posts or uploading content as directed

• Prior experience with social media platforms is valuable but not essential

This is a support function — not a standalone marketing position.

Hands-On Clinic Work (Non-Negotiable)

This is not a desk-only role. You will be responsible for:

• Front desk coverage

• Room resets throughout the day

• End-of-day tidy and clinic presentation

• Weekly on-site cleaning of the clinic

If cleaning or hands-on tasks are “below you”, this role is not a fit.

How You’re Managed

• Clear KPIs (calls, response time, bookings)

• Structured expectations and priorities

• Early performance review

• Measured on results, not micromanaged

This Role Suits Someone Who:

• Is confident handling calls for multiple clinic locations

• Is comfortable being on the phone most of the day

• Responds to enquiries within strict timeframes

• Stays calm under pressure

• Is reliable, punctual, and accountable

• Is comfortable with early starts and physical tasks

• Has admin or reception experience (healthcare a bonus)

• Has previous exposure to social media posting or scheduling (valuable)

What We Offer

• $30–$35 per hour, depending on experience

• Stable, full-time role

• Clear expectations and structure

• Opportunity to grow within a multi-location health business

• Use of on-site gym outside of your working hours

If you like responsibility, pace, urgency, and being the sole admin support for a busy, multi-location clinic — apply.

If not, this role will feel uncomfortable very quickly.

Job Type: Full-time

Additional benefits:

• Gym membership