We are seeking a highly organised and proactive Administration Officer to support the day-to-day operations. This role is pivotal in ensuring smooth operational workflow while building and maintaining strong relationships with referrers, clients, and franchisees.

You will act as a central point of contact for clients engaging services, assist with onboarding new referral partners, support recruitment activities, and provide ongoing administrative and operational support to franchisees.

This is an ideal role for someone who thrives in a fast-paced environment, enjoys relationship management, and has strong administrative and coordination skills.

Key Responsibilities

Relationship Management & Business Support

Build and maintain strong relationships with referrers, clients, and franchisees
Source, onboard, and nurture new referral partners
Meet daily KPI targets for inbound and outbound calls

Workflow & Operations Coordination

Manage and support the daily operational workflow of the team
Coordinate inbound and outbound communications with property owners, referrers, property managers, and tenants
Track job progress and ensure accurate recording of all property and job information
Schedule and coordinate site visits with inspectors and key stakeholders
Monitor job timelines to ensure smooth progression and timely completion

Recruitment Support

Create and post job advertisements across recruitment platforms
Review applications and conduct initial screening calls
Coordinate interview scheduling with candidates and internal staff
Maintain clear and professional communication with candidates throughout the recruitment process

Franchisee Onboarding & Support

Assist with franchisee onboarding, including system logins, insurance, email setup, uniforms, and phone provisioning
Coordinate preparation of logos, branding materials, and welcome packs
Draft, update, and maintain training agendas and documentation
Act as the main point of contact for post-training support and queries, including system access, job setup, and contact reassignment

About You

Proven experience in an administration, coordination, or support role
Strong organisational skills with excellent attention to detail
Confident communicator with strong phone and written communication skills
Ability to manage multiple priorities and meet daily KPIs
Comfortable working with systems, databases, and scheduling tools
Proactive, adaptable, and able to work independently as well as part of a team

Why Register With Superior People Recruitment

With over 20 years of recruitment experience in Australia, we understand employer expectations and help candidates position themselves for success.

Melbourne-based recruitment specialists
Confidential handling of resumes
Access to hidden job opportunities
Australia-wide placement support
Ethical and professional recruitment practices

Careers & Resume FAQs
Is it free to submit my resume?

Yes. Recruitment services are free for candidates.

Will my resume be kept confidential?

Yes. All resumes are handled confidentially and only shared with employers with candidate consent.

Do I need to apply for a specific job?

No. You can submit your resume to be considered for current and future roles.

Do you place candidates outside Melbourne?

Yes. We place candidates Australia-wide, including regional and interstate roles