Reception and Administration Assistant

About SecondBite

SecondBite is a leading Australian food rescue organisation dedicated to reducing food waste and tackling food insecurity. Through the SecondBite organisation which includes both SecondBite and FareShare, we work collaboratively to provide nutritious food and meals to Australians in need.

SecondBite is committed to positive change through redirecting surplus food, otherwise destined for landfill, to agencies and people facing food insecurity in a safe and timely manner.
As part of the SecondBite organisation, FareShare operates Australia’s largest non-profit kitchens in Melbourne and Brisbane, where chefs, cooks and volunteers transform this rescued and donated food, as well as produce grown on their own kitchen gardens, into millions of delicious, nutritious meals each year for people experiencing need.

We are an equal opportunity employer and embrace diversity in the workplace.

The Position

We are looking for a friendly, confident and customer-service focused Receptionist and Administration Officer to be the first point of contact for people with SecondBite | FareShare. You will have strong attention detail and be responsible for assisting with site operations, front-of-house coordination, internal communications support, and primary on-site liaison with IT and facilities vendors. This role supports volunteer and employee onboarding and ensure consistent process execution across the Abbotsford site. The role also acts as a trusted process owner for office stock, supplier management and event logistics. 
 

Duties include: 

• Answer all incoming calls and hand/redirect callers enquiries
• Manage front-desk operations, visitor reception, and day-to-day office flow
• Greet, assist and direct visitors
• Own site stock controls for office essentials, uniforms, kitchen supplies, safety/First Aid items and related provisioning
• Provide support to Operations for contractor management and vendor visits
• Support recruitment touchpoints (candidate care and day-one inductions) in partnership with recruitment lead
• Maintain a centralised reception calendar for events, room bookings and office activities
• Coordinate catering and logistics for meetings
• Provide administration support as directed
   

You bring to the role: 

• Minimum 3-5+ years’ experience in administration, office coordination, facilities support, or reception; experience in people-orientated roles is preferred.
• Demonstrated ability to manage multiple tasks with strong prioritisation and time-management skills.
• Proven stakeholder management and customer service excellence; comfortable engaging with staff, volunteers, vendors and leadership.
• Familiarity with IT/tech liaison tasks.
• Proficiency with standard office software (MS Office or Google Workplace) and experience with CRM/ERP tools (e.g Salesforce) is a plus..
• Empathetic and compassionate approach to working with the community.
• Proactive and solution-oriented mindset.

If you would like a copy of the position description, please contact ******@secondbite.org 
If this is just what you are looking for in your next role and you meet the criteria above, Click Apply with a resume and cover letter outlining your fit for the position. 

Interviews will commence when suitable applicants are identified, so don’t delay! 

Perks and Benefits

• Competitive remuneration
• A supportive, values-driven and collaborative team environment
• Salary Packaging: boost your take-home pay with up to $15,900 tax-free annually, plus an additional $2,650 for meals and entertainment
• Additional paid leave
• Ongoing professional development and learning opportunities
• Reward and Recognition program
• Wellbeing Support: Access to our Employee Assistance Program for both personal and professional support
• The opportunity to make a meaningful impact through your work

Please Note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. 
The successful candidate may be required to undergo a Police Check, Working With Children's Check and any other pre-employment checks relevant to the role. 

We are a workplace that values Child Safety and are an equal opportunity employer committed to equity, diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact ******@secondbite.org